Terms of Service

1. Who we are; what these terms cover

Sentinelics (“Sentinelics,” “we,” “us”) is an investigative due-diligence service. These Terms of Service (the “Terms”) govern your use of this website and your purchase of Sentinelics reports and monitoring services. By submitting an order, opening a subscription, or using this site, you agree to these Terms. Where a signed engagement letter exists between you and us, the engagement letter controls to the extent of any conflict.

2. Business use only — FCRA certification

By ordering, you certify that: (a) you are acting for a business, not as a consumer; (b) you will not use any report, in whole or in part, to determine any individual’s eligibility for credit, insurance, employment, housing, licensing, or any other purpose covered by the FCRA; and (c) you will not furnish any report to a third party for such use. We may refuse or cancel any order that we believe is intended for an FCRA-covered or otherwise unlawful purpose.

3. The services

• Sentinel Brief — a rapid screen of one US counterparty; flat fee; typical delivery 24 hours.
• Sentinel Profile — an integrity workup of one US counterparty; starting price; typical delivery 3 business days.
• Sentinel Trace — forensic reconstruction of one US counterparty; starting price; typical delivery 10 business days.
• Monitoring (Monitor / Sentinel Watch) — ongoing monitoring of one company or a portfolio, with periodic re-checks and event alerts, billed monthly or annually.
• Risk database — a subscriber feature. Anyone may run a name search; full entries are available to subscribers.

Delivery times are good-faith estimates measured in business days from confirmation of scope and payment; they are not guaranteed deadlines. Complex subjects (multi-entity structures, heavy litigation, unusually deep records) may require additional time or scope, which we will quote for your approval before proceeding.

4. Fees, payment, and refunds

• Brief is a flat fee. Profile and Trace are quoted from published starting prices; any additional scope is always quoted and approved by you before work begins.
• Payment is by card or bank wire, in USD, before work begins unless we agree otherwise in writing. Subscriptions bill in advance monthly or annually and renew automatically until cancelled; monthly Monitor plans may be cancelled at any time effective the next billing cycle.
• If we cannot complete the check, you do not pay: if we determine we cannot deliver the ordered report, we will cancel the order and refund any amount paid for it in full. Completed work is non-refundable.

5. Your responsibilities

You will provide accurate subject information, hold any credentials you use on this site securely, and use our services and deliverables only for lawful business purposes. You confirm that your use of our services complies with the laws that apply to you, including export-control and sanctions laws.

6. Deliverables and licence

Reports are prepared for the ordering client only. You receive a non-exclusive, non-transferable licence to use each report internally for your own business decisions, and to share it confidentially with your professional advisers, insurers, or financiers in connection with the transaction it concerns. You may not resell, republish, or publicly post any report or database content, or use them to build a competing product.

7. Sources, methods, and regulated data

Our findings draw on government records and licensed commercial databases believed reliable as of the report date. Records regulated by the Driver’s Privacy Protection Act (18 U.S.C. §2721), the Gramm-Leach-Bliley Act (15 U.S.C. §6801), or vendor licensing are accessed only under a lawful permissible purpose, and may be summarized, redacted, or withheld from deliverables where law, licensing, or cross-border transfer restrictions require. Public records contain errors, omissions, and filing lags; we verify what can reasonably be verified within the ordered scope.

8. Professional opinion; no legal or financial advice

Verdicts, grades, risk ratings, and suggested credit limits reflect the professional judgment of licensed investigators based on records available at the time. They are not legal, financial, investment, or insurance advice, and no commercial outcome is guaranteed. Decisions to ship, extend credit, contract, or litigate remain solely yours.

9. Risk database; disputes and removal

Database entries are risk indicators drawn from our recovery casework and public records; they are not judicial findings. A named subject may dispute an entry by writing to intel@sentinelics.com with supporting documentation; we will review within ten business days and correct, annotate, or remove entries shown to be inaccurate. Community tips are treated as unverified leads and do not enter the database until independently checked against public records.

10. Warranties disclaimer

Except as expressly stated in these Terms, the site and all services and deliverables are provided “as is” and “as available,” without warranties of any kind, express or implied, including accuracy, completeness, merchantability, fitness for a particular purpose, and non-infringement.

11. Limitation of liability

To the maximum extent permitted by law: (a) neither party is liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, or data; and (b) our total aggregate liability arising out of or relating to any report, subscription period, or use of the site is limited to the fees you paid us for that report or that subscription period. Nothing in these Terms limits liability that cannot be limited by law.

12. Indemnification

You will defend and indemnify us against third-party claims arising from your misuse of a deliverable, your breach of Section 2 (FCRA certification), or your violation of law.

13. Confidentiality

We treat your intake details, uploaded documents, and reports as confidential client material. You agree to treat non-public elements of our methods, database, and pricing quotes as our confidential information.

14. Governing law; disputes

These Terms are governed by the laws of the State of California, without regard to conflict-of-laws rules. Any dispute arising out of or relating to these Terms or the services that the parties cannot resolve informally shall be finally resolved by binding arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules, seated in San Bernardino County, California, in English, before a single arbitrator. Either party may seek injunctive relief in court for misuse of confidential information or intellectual property. To the extent court proceedings are permitted, the parties consent to the state and federal courts located in San Bernardino County, California. Each party waives any right to a jury trial and to participate in a class action.

15. General

We may update these Terms by posting a revised version with a new effective date; the version in force when you place an order governs that order. If any provision is unenforceable, the remainder stands. These Terms, together with any engagement letter and order confirmation, are the entire agreement. Force majeure applies to events beyond a party’s reasonable control. Notices: intel@sentinelics.com.

Privacy Policy

1. Scope

This policy explains how we handle personal information when you visit this website, submit a form, order a service, or correspond with us. It also explains our practices regarding individuals who appear in our investigative materials.

2. What we collect

• Contact and order data you submit: name, business email, company, the subject you ask us to check, and files you attach.
• Tip submissions: the information you choose to provide about a US business.
• Payment data: processed by our payment provider (e.g., Stripe); we do not store card numbers.
• Technical basics: our host (Cloudflare) processes IP addresses and request logs to serve and secure the site. We do not run advertising trackers and we do not use marketing cookies. A single preference (your language choice) may be stored in your browser.

3. How we use it

To scope and deliver the services you request, to communicate with you, to operate monitoring you subscribe to, to meet legal and licensing obligations (including permissible-purpose logging), and to protect against fraud and abuse. We do not sell personal information, and we do not add you to marketing lists.

4. Sharing

We share information only with: service providers who help us operate (hosting, form relay, file transfer, payment processing), under confidentiality; licensed data providers strictly as needed to run permissible-purpose searches you request; your own advisers, insurers, or financiers when you direct us; and authorities where required by law. Reports are delivered to the ordering client only.

5. Individuals appearing in investigative materials

Our reports and risk database concern businesses, and may reference individuals (such as officers or registered agents) as they appear in public records and licensed databases, processed under our legitimate interest in providing commercial due diligence and debt-recovery services. Regulated personal data is handled per Section 7 of our Terms. If you believe information about you is inaccurate, use the dispute process in Section 9 of the Terms.

6. International clients and transfers

We are a US business and process data in the United States. If you contact us from outside the US (including the EU/EEA, UK, China, Korea, Türkiye, or Mexico), you understand your correspondence and order data will be processed in the US. For clients in jurisdictions with data-protection laws, we process client contact data on the basis of contract performance and legitimate interests; you may request access, correction, or deletion of your client data at any time via intel@sentinelics.com, subject to legal retention duties.

7. Retention and security

We retain engagement records as required by licensing, tax, and professional obligations, and case materials for as long as needed for the purposes above and for the defense of legal claims. We apply reasonable administrative and technical safeguards; no method of transmission or storage is completely secure.

8. Children

This site is for business users and is not directed to anyone under 18.

9. Changes and contact

We will post any changes here with a new effective date. Questions and requests: intel@sentinelics.com.

Disclaimer

Business use only — not a consumer report. Sentinelics reports are investigative due-diligence prepared for commercial (B2B) purposes only. They are not “consumer reports” under the Fair Credit Reporting Act, 15 U.S.C. §1681 et seq., and no part of them may be used to determine any individual’s eligibility for credit, employment, insurance, housing, or any other purpose covered by the FCRA. Sentinelics is not a consumer reporting agency.

Sources; no warranty. Findings draw on government records and licensed commercial databases believed reliable as of the report date. Public records contain errors, omissions, and filing lags. Reports are provided “as is,” without warranty of accuracy, completeness, or fitness for a particular purpose.

Professional opinion; no guarantee. Verdicts, grades, and suggested credit limits reflect the professional judgment of licensed investigators based on records available at the time. They are not legal, financial, or investment advice, and no commercial outcome is guaranteed. Decisions to ship, extend credit, or contract remain solely the client’s.

Regulated data. Records governed by the DPPA (18 U.S.C. §2721), the GLBA (15 U.S.C. §6801), or vendor licensing are accessed only under a lawful permissible purpose and may be summarized, redacted, or withheld where law, licensing, or cross-border transfer restrictions require.

Risk database. Database entries are risk indicators, not judicial findings. Locked entries concern active matters and are available to subscribers. Always order a current report before acting.

Limitation of liability. Liability arising from any report is limited to the fees paid for that report, as set out in the Terms of Service and any engagement letter.

No government affiliation. Sentinelics is a private firm and is not affiliated with, or endorsed by, any government agency.